The evolution of chatbots, from early primitive bots to today’s advanced conversational and generative AI.
- Historical context. ELIZA, released in 1966, pioneered chatbot technology, using pattern-matching to simulate conversation and paving the way for future natural language systems.
- Evolutionary path. Chatbots evolved from simple rule-based systems to AI-powered, voice-activated personal assistants and generative AI chatbots capable of full-fledged conversations.
- Challenges ahead. Despite advancements, AI chatbots face issues like the proliferation of disinformation, regulatory hurdles and public sentiment favoring human customer service over AI.
The first chatbot is generally considered to be ELIZA, created by Joseph Weizenbaum at MIT and released in 1966. ELIZA simulated conversation by using pattern matching and substitution methodology, which gave the illusion of understanding. It would rephrase user inputs as questions or statements, tricking some users into believing they were chatting with a real human. The era of chatbots had begun, and over the years, chatbots have evolved to the point where they are able to have full-fledged, existentialist conversations. Let’s examine the evolution of chatbots, from early primitive bots to today’s advanced conversational and generative AI, and explore how they are currently being used across a variety of domains.
ELIZA was one of the earliest primitive chatbots. Named for the lead character in George Bernard Shaw’s Pygmalion, ELIZA simulated conversation using basic natural language processing (NLP). Most of ELIZA’s language capabilities came from individual “scripts.” The most famous script, DOCTOR, engaged users with open-ended questions and responses reminiscent of an empathic psychologist like Carl Rogers. With just simple pattern-matching rules, and no real understanding of emotion, ELIZA could sometimes pass as human. Despite its limitations, this breakthrough program paved the way for the natural language systems we use today.
Mike King, chief marketing officer at AIPRM, an AI prompt marketplace, told CMSWire that we should take a moment to appreciate the sheer brilliance of ELIZA. “In a world of punch cards and bulky mainframes, this chatbot was nothing short of revolutionary. While ELIZA may have been a simple pattern-matching mechanism, it set the stage for what was to come. Imagine, back in 1966, having a digital entity rephrasing your words and throwing them back as questions. It was the beginning of a new dawn.”
Other rule-based chatbots soon followed. In 1972, psychiatrist Kenneth Colby created the next influential chatbot, Parry, at Stanford University. Parry was groundbreaking for attempting to simulate a person with paranoid schizophrenia.